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Adventus

Privacy Policy

Learn how we protect your personal information and ensure a safe and secure experience with us.

Privacy & Personal Data Protection Policy

Adventus Travel Company

Last Updated: September 20, 2026

Adventus Travel Company, operated by Adventus Turizm ve Ticaret Limited Şirketi (“Adventus,” “we,” “us,” or “our”), respects the privacy of our guests, website visitors, prospective guests, and business contacts.

This Privacy & Personal Data Protection Policy explains how we collect, use, store, share, and protect personal data when you visit our website, contact us, request a travel proposal, make a booking, participate in an Adventus tour or experience, or otherwise interact with us.

Adventus processes personal data in accordance with applicable data-protection legislation, including Law No. 6698 on the Protection of Personal Data of the Republic of Türkiye (“KVKK”), and, where applicable to the relevant processing activity, the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the UK GDPR, and other applicable privacy legislation.

We do not sell or rent personal data.

Where applicable law requires a specific privacy notice, explicit consent, cookie consent, or other separate disclosure, that information or consent will be provided separately at the appropriate point of data collection.


1. Data Controller

For personal data processed in connection with Adventus Travel services, the data controller is:

Adventus Turizm ve Ticaret Limited Şirketi
Trading as Adventus Travel Company
Cappadocia, Türkiye

Email: info@adventustravel.com
Phone: +90 553 593 22 03

Adventus determines the purposes and means by which personal data under its responsibility is processed.


2. Personal Data We May Collect

The personal data we collect depends on how you interact with Adventus and which services you request.

Identity and Contact Information

We may collect:

  • Full name
  • Email address
  • Telephone number
  • Country of residence or nationality where relevant
  • Billing or contact address where required
  • Passport or identity-document information where necessary for flights, accommodation registration, permits, tickets, or other travel arrangements

We do not request passport or identity-document information unless it is reasonably necessary for the requested travel service.

Booking and Travel Information

We may collect information relating to:

  • Travel dates
  • Tour and itinerary preferences
  • Accommodation requirements
  • Flight or transportation details
  • Number and identity of participants
  • Rooming arrangements
  • Requested activities and experiences
  • Special travel requests
  • Previous communications relating to your reservation

Payment and Transaction Information

We may process:

  • Invoice information
  • Payment status
  • Transaction reference numbers
  • Payment amount and currency
  • Limited payment-related information provided by payment processors

Full credit or debit card details are processed by the relevant payment service provider and are not intended to be stored on Adventus systems.

Communications

We may retain communications exchanged with Adventus through:

  • Email
  • Contact forms
  • Telephone
  • Messaging applications
  • Social media
  • Other communication channels used in relation to your enquiry or booking

This allows us to manage travel arrangements, maintain accurate booking records, and provide customer support.

Website and Technical Information

When you use our website, certain technical information may be collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location derived from technical information
  • Website pages visited
  • Referral source
  • Date and time of visits
  • Interaction and navigation information
  • Cookie and similar technology identifiers

The extent of this processing depends on your cookie choices and the technologies operating on the website.


3. Special Categories of Personal Data

Certain information may be considered sensitive or special-category personal data under applicable law.

For travel services, this may occasionally include information relating to:

  • Health conditions relevant to participation in an activity
  • Mobility or accessibility requirements
  • Allergies
  • Dietary information where it reveals health or religious information
  • Other information voluntarily disclosed by a guest that is necessary to accommodate a particular travel requirement

Adventus requests that guests provide only information that is genuinely relevant to the safe and effective organisation of their travel arrangements.

Where processing of special-category personal data requires explicit consent, Adventus will request such consent separately.

Where another specific legal basis permits or requires the processing of such information, processing may be carried out on that basis in accordance with applicable law.

Access to special-category information is restricted to persons who reasonably require it for the relevant purpose, and additional safeguards may be applied where appropriate.


4. How We Collect Personal Data

Personal data may be collected:

  • Directly from you
  • Through the Adventus website
  • Through email or telephone communications
  • Through messaging applications
  • Through booking or enquiry forms
  • Through payment providers
  • Through a person making a group or family booking
  • Through travel agents or business partners acting on your behalf
  • Through hotels, airlines, guides, or other travel providers where necessary to manage an existing reservation
  • During an Adventus tour or experience

Where personal data is provided to us by another person, we may take reasonable steps to ensure that the relevant individual receives appropriate privacy information where required by law.

A person making a booking for other adults should ensure that those participants are aware that their relevant personal data may be provided to Adventus.

Consent given by the lead guest does not automatically constitute consent on behalf of other adult participants where individual consent is legally required.


5. Why We Process Personal Data

We may process personal data for the following purposes:

Managing Enquiries and Travel Proposals

To:

  • Respond to enquiries
  • Prepare customised travel proposals
  • Communicate itinerary options
  • Provide quotations
  • Answer questions before booking

Managing and Performing Travel Bookings

To:

  • Confirm reservations
  • Prepare itineraries
  • Arrange accommodation
  • Organise transportation
  • Arrange domestic flights where included
  • Reserve guides and activities
  • Purchase or reserve admission tickets
  • Coordinate restaurants or experiences
  • Communicate operational information
  • Provide assistance during travel

Financial and Administrative Purposes

To:

  • Issue invoices
  • Process and reconcile payments
  • Maintain accounting records
  • Prevent or investigate payment irregularities
  • Meet tax and financial reporting obligations

Guest Support and Safety

To:

  • Respond to requests during travel
  • Manage emergencies or operational disruptions
  • Accommodate accessibility or dietary requirements where possible
  • Communicate itinerary or service changes

Legal and Regulatory Compliance

To comply with obligations arising from:

  • Tourism legislation
  • Consumer law
  • Tax and accounting rules
  • Immigration or accommodation-registration requirements
  • Lawful requests from competent public authorities
  • Other applicable legal obligations

Website Operation and Improvement

To:

  • Maintain website security
  • Diagnose technical problems
  • Measure website performance
  • Understand how visitors use our website
  • Improve content, navigation, and user experience

Marketing and Communications

Where permitted by applicable law, we may use contact information to send information relating to Adventus services, destinations, travel experiences, or company updates.

Where consent is legally required for such communications, marketing will be carried out only after the appropriate consent has been obtained.

You may withdraw marketing consent or unsubscribe from marketing communications at any time.


6. Legal Bases for Processing

Depending on the circumstances and applicable legislation, Adventus may process personal data on one or more of the following legal bases:

  • Processing is necessary to take steps at your request before entering into a contract
  • Processing is necessary to perform a contract with you
  • Processing is necessary to comply with a legal obligation
  • Processing is necessary for Adventus’ legitimate interests, provided those interests do not override your fundamental rights and freedoms
  • Processing is necessary for the establishment, exercise, or protection of legal rights
  • You have provided explicit or express consent where consent is required
  • Another processing condition expressly permitted by applicable legislation applies

We do not rely on consent where another legal basis properly governs the processing merely to make the processing appear voluntary.

Where processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.


7. Sharing Personal Data

To provide travel services, Adventus may need to share limited personal information with third parties.

Depending on your itinerary, recipients may include:

  • Hotels and accommodation providers
  • Airlines
  • Licensed tourist guides
  • Transportation providers
  • Balloon operators
  • Boat or yacht operators
  • Restaurants or activity providers where information is necessary for a reservation
  • Museums, archaeological sites, ticketing platforms, or event organisers
  • Payment processors and financial institutions
  • Information-technology, website, hosting, email, and cloud-service providers
  • Professional advisers where necessary
  • Public authorities where disclosure is legally required

Adventus seeks to share only the information reasonably necessary for the relevant service or lawful purpose.

Different organisations involved in a travel arrangement may act as independent data controllers in relation to personal information they receive and may therefore maintain their own privacy notices and legal obligations.

Adventus does not sell personal information to third parties.


8. International Transfers of Personal Data

The international nature of travel means personal data may occasionally need to be transferred or made accessible outside Türkiye or outside the country in which you reside.

This may occur, for example, where:

  • A travel-service supplier is located abroad
  • A flight or international reservation requires information to be provided outside Türkiye
  • An authorised cloud, email, analytics, technology, or payment provider processes information through infrastructure located abroad

Where personal data is transferred outside Türkiye, Adventus will apply an international-transfer mechanism permitted under Article 9 of Law No. 6698 and related regulations where required.

Depending on the circumstances, this may include an applicable adequacy mechanism, appropriate safeguards, standard contractual arrangements, another transfer mechanism recognised by Turkish data-protection legislation, or another legally permitted basis.

Where the GDPR or UK GDPR applies to a particular transfer, Adventus will also apply the relevant international-transfer requirements of that legislation.

International transfers will be limited to what is reasonably necessary for the relevant processing purpose.


9. Payments and Financial Security

Adventus uses third-party payment providers to process card transactions.

Payment providers may collect and process information required to authorise and complete the transaction in accordance with their own legal and security obligations.

Adventus does not intentionally store complete payment-card numbers, card security codes, or equivalent authentication information on its own website servers.

Where payment information is processed by a third-party provider, that provider’s privacy and security terms may also apply.


10. Cookies, Analytics and Similar Technologies

The Adventus website uses cookies and similar technologies.

Some cookies are strictly necessary for the operation, security, and basic functionality of the website.

Other technologies may be used for purposes such as:

  • Website analytics
  • Measuring website performance
  • Remembering preferences
  • Understanding visitor interaction
  • Improving website content
  • Advertising or marketing measurement, where applicable

Non-essential cookies that require consent under applicable law will not be activated before the appropriate consent has been obtained.

Where analytics services such as Google Analytics are used, they may process online identifiers, technical device information, website interaction information, and other usage data. Such information is therefore not treated as inherently anonymous merely because a visitor’s name is not collected.

Visitors may manage their choices through the cookie-management tools made available on the website, where applicable.

Withdrawal of cookie consent should be as accessible as giving consent.

Further information about individual cookies, providers, purposes, and retention periods may be provided in a separate Cookie Policy or cookie-management interface.


11. Photography, Video and Media

Photographs and videos may occasionally be taken during Adventus tours and experiences.

An identifiable photograph or video of a guest may constitute personal data.

Guests may inform their guide or Adventus if they prefer not to be photographed.

Where Adventus intends to use identifiable photographs or videos of guests for promotional or corporate communication purposes, including use on:

  • The official Adventus Travel website
  • Adventus-controlled social media accounts
  • Adventus promotional materials
  • Adventus corporate communications

such use will be based on an appropriate legal basis.

Where consent is required or relied upon, Adventus will obtain that consent separately and voluntarily.

Consent to promotional photography or video is not a condition of booking an Adventus tour.

A guest who does not provide media consent will receive the same travel services as a guest who does.

Where media use is based on consent, that consent may be withdrawn at any time by contacting:

info@adventustravel.com

Withdrawal will apply to future processing from the time the request is received. Adventus will cease future use based on that consent and will take reasonable steps to remove the relevant material from channels under its direct control where legally and technically appropriate.

Withdrawal cannot necessarily reverse publication, sharing, indexing, downloading, or reproduction that occurred lawfully before withdrawal or that takes place through independent third parties outside Adventus’ control.

Consent given by one participant does not automatically constitute consent for another adult participant.

Where identifiable images of minors are intended for promotional use, any required consent will be obtained from the appropriate parent or legal guardian in accordance with applicable law.


12. Data Retention

Adventus retains personal data only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required or permitted by applicable law.

Retention periods may therefore vary according to the category of information.

Factors considered when determining retention periods include:

  • The duration of the guest relationship
  • Performance of the travel contract
  • Tax and accounting requirements
  • Tourism and commercial-record obligations
  • Applicable limitation periods
  • Potential legal claims
  • Security and fraud-prevention requirements
  • Whether processing is based on consent

Booking, contractual, invoice, transaction, and accounting records may be retained for the periods required by applicable Turkish legislation.

Data that is no longer required will be deleted, destroyed, anonymised, or otherwise handled in accordance with applicable data-retention and deletion requirements.

Where processing is based solely on consent and consent is withdrawn, Adventus will stop the consent-based processing unless another lawful basis requires or permits continued retention.


13. Data Security

Adventus takes appropriate technical and organisational measures designed to protect personal data against:

  • Unauthorised access
  • Unlawful processing
  • Accidental loss
  • Disclosure
  • Alteration
  • Destruction

Measures may include, where appropriate:

  • Encrypted website connections
  • Access controls
  • Authentication and password protection
  • Restricted access to guest information
  • Secure hosting and infrastructure
  • Backup and recovery procedures
  • Security monitoring
  • Appropriate controls for service providers
  • Internal administrative safeguards

No internet-based or electronic system can be guaranteed to be completely secure. Adventus therefore applies security measures proportionate to the nature of the information and the relevant processing risks.

Where a personal-data breach occurs, Adventus will take the actions and make the notifications required by applicable law.


14. Your Rights Under Turkish Data Protection Law

Where Law No. 6698 applies, data subjects may exercise the rights granted under Article 11 of the KVKK, including the right to:

  • Learn whether personal data is being processed
  • Request information concerning processing
  • Learn the purpose of processing and whether the data is being used consistently with that purpose
  • Learn the third parties to whom personal data has been transferred within Türkiye or abroad
  • Request correction of incomplete or inaccurate personal data
  • Request deletion or destruction where the applicable legal conditions are satisfied
  • Request notification of correction, deletion, or destruction to relevant third parties where required
  • Object to an adverse result arising exclusively from analysis by automated systems where applicable
  • Request compensation where damage is suffered as a result of unlawful processing, subject to applicable legal conditions

Requests will be handled in accordance with the procedures and time limits prescribed by applicable Turkish data-protection legislation.


15. Additional Rights Where the GDPR Applies

Where the GDPR applies to the relevant processing activity, you may also have rights including, subject to the conditions and limitations established by law:

  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restriction of processing
  • The right to data portability
  • The right to object to certain processing
  • The right to withdraw consent
  • Rights concerning certain forms of automated decision-making
  • The right to lodge a complaint with the competent supervisory authority

The availability of a particular right depends on the legal basis, circumstances, and nature of the processing.


16. Exercising Your Privacy Rights

For privacy enquiries or to exercise your rights, you may contact Adventus at:

info@adventustravel.com

Adventus may need to verify your identity before processing a request in order to protect personal information against unauthorised disclosure.

Formal applications under the KVKK may be required to follow the application methods prescribed by Turkish legislation.

Where another applicable data-protection regime establishes a particular submission method or response period, Adventus will handle the request in accordance with that regime.


17. Children and Minors

Adventus travel services may include children and family groups.

Where personal information relating to a minor is required to organise travel arrangements, Adventus will process only information reasonably necessary for the relevant service and in accordance with applicable law.

Where consent from a parent or legal guardian is required for a particular processing activity, such consent will be requested separately.

Adventus does not knowingly use children’s personal data for independent marketing purposes without an appropriate legal basis.


18. Third-Party Websites and Services

The Adventus website may contain links to websites or services operated by third parties.

These organisations may process personal data independently under their own privacy policies.

Adventus is not responsible for the privacy practices, security, or content of independent third-party websites and recommends reviewing the relevant privacy information before providing personal data to those services.


19. Automated Decision-Making

Adventus does not currently intend to make decisions producing legal or similarly significant effects on guests solely through automated processing without meaningful human involvement.

If this practice changes and applicable legislation requires additional information or safeguards, the relevant individuals will be informed accordingly.


20. Changes to This Policy

Adventus may update this Privacy & Personal Data Protection Policy where necessary to reflect:

  • Changes in law
  • Regulatory guidance
  • New technologies
  • New processing activities
  • Changes to Adventus services or operations

The current version will be published on this page together with the date of the latest revision.

Material changes may be communicated through additional means where required by applicable law.


21. Contact Information

For questions concerning this policy, personal-data processing, or privacy rights, please contact:

Adventus Travel Company
Operated by Adventus Turizm ve Ticaret Limited Şirketi
Cappadocia, Türkiye

Email: info@adventustravel.com
Phone: +90 553 593 22 03

© 2026 Adventus Travel Company. All rights reserved.