Explore the guidelines and policies that shape a seamless journey with our services.
Please read this agreement carefully before booking a trip with Adventus Travel Company. This document constitutes a legally binding contract between Adventus Travel Company (“Adventus,” “we,” “our”) and the guest (“you,” “participant”).
By confirming a reservation, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and accept responsibility for all participants included in your booking.
A reservation becomes confirmed upon receipt of the required deposit or full payment, as applicable.
Upon confirmation, Adventus will issue a detailed itinerary and invoice. Guests are responsible for reviewing all booking details and notifying Adventus promptly of any discrepancies.
Failure to review documentation does not exempt the guest from contractual obligations.
Credit and Debit Cards (Visa, Mastercard and other supported providers)
Bank Transfer (details provided upon request)
Payments are processed in the currency specified on the invoice (EUR, USD or TRY unless otherwise agreed).
Adventus is not responsible for exchange rate fluctuations, intermediary bank charges, or international transfer fees. All such charges are borne by the guest.
Daily Tours: Full payment required at the time of booking.
Multi-Day Tours up to 3 Days: 50 percent deposit at booking. Remaining balance due upon arrival on the first tour day.
Tours Longer Than 3 Days: 50 percent deposit at booking. Remaining balance due 21 days prior to departure.
Bookings Made Within 7 Days of Departure: Full payment required at booking.
Bookings are not considered confirmed until payment has been received and acknowledged in writing.
Adventus reserves the right to adjust pricing prior to booking confirmation due to currency fluctuations, supplier cost changes, fuel surcharges, government taxes, or operational factors.
Once confirmed, prices will not increase unless required by external supplier adjustments beyond our control.
Minor itinerary changes may be requested up to 60 days prior to travel, subject to availability and supplier approval.
Requests made within 60 days may result in additional costs.
Adventus reserves the right to modify accommodations, transportation, or services if required due to operational necessity, weather conditions, safety considerations, or supplier availability. In such cases, services of comparable standard and quality will be provided.
Cancellation policies vary depending on tour type and supplier conditions.
Refund eligibility is subject to the specific cancellation terms communicated at the time of booking. Certain services such as flight tickets, special event reservations, or non-refundable hotel rates may not be refundable.
Refund processing times depend on payment method and financial institutions.
Adventus shall not be held liable for failure to perform contractual obligations due to events beyond reasonable control, including but not limited to:
Natural disasters
Severe weather conditions
Government actions or travel restrictions
Political instability
Strikes or transportation disruptions
Public health emergencies
In such cases, Adventus will make reasonable efforts to offer alternative arrangements but cannot guarantee refunds for costs incurred by third-party suppliers.
Guests are responsible for:
Ensuring passports and visas are valid
Complying with local laws and regulations
Arriving on time for scheduled services
Maintaining appropriate travel insurance
Adventus strongly recommends comprehensive travel insurance covering medical expenses, trip interruption, and personal liability.
Guests must disclose relevant medical conditions, dietary restrictions, or mobility limitations at booking. Adventus is not responsible for complications arising from undisclosed information.
Optional activities not included in the confirmed itinerary are arranged at the guest’s request.
Adventus acts as an intermediary for certain services provided by independent suppliers such as airlines, hotels, guides, and transportation companies. Adventus is not liable for acts, errors, delays, injuries, losses, or damages caused by third-party providers.
Adventus’ liability is limited to the total amount paid for the booked services.
Adventus shall not be liable for indirect, incidental, consequential, or punitive damages including loss of enjoyment, missed connections, or personal expenses.
Any issues during the tour must be reported immediately to the guide or Adventus office to allow prompt resolution.
Post-tour complaints must be submitted in writing within 30 days of tour completion. Complaints received after this period may not be considered.
This agreement shall be governed by the laws of the Republic of Türkiye.
Any disputes arising under this agreement shall be subject to the exclusive jurisdiction of the courts of Nevşehir, Türkiye.
Adventus Travel Company
Email: info@adventustravel.com
Phone: +90 553 593 22 03
Cappadocia, Türkiye